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How life macau protects your privacy

When you open an account with us, your personal data and payment information are at the centre of everything we build.

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life macau How life macau protects your privacy
CONTACT & ACCESS

How to reach us about your privacy

We want you to feel confident about your data. If you have questions about what we store, how we use it, or want to request a copy of your information, our privacy team is ready to help. Reach out through any of the channels below and we will respond within two business days. You can also ask to update, correct or delete your personal details directly from your account settings—changes take effect immediately on the lobby.

Team online

Email

Send privacy requests to [email protected] and include your account email. Our team reviews and responds within 48 hours.

Live chat

Open live chat inside the lobby 24/7. Select 'Privacy & Data' from the topic menu and speak to an agent right away.

Account settings

Log in, go to Profile > Privacy & Data to view, update or request deletion of your personal information instantly.

SECURITY & RETENTION

How we keep your data safe

Your account security starts the moment you log in. We encrypt all data in transit with SSL certificates and store sensitive information—payment details, withdrawal addresses, identity documents—on isolated, access-restricted servers.

Data encryption

All personal and payment data travels encrypted. Deposit confirmations from DANA, OVO, GoPay and QRIS are logged on secured servers only our compliance staff can access.

Cookie use

We use session cookies to keep you logged in and analytics cookies to understand lobby traffic. Advertising cookies track you across other sites only if you allow them.

Retention timeline

Account data stays with us for seven years after closure for financial compliance. Game history and transaction records are available to you inside your account until deletion is requested.

Third-party access

We share data only with payment processors for DANA, OVO, GoPay and QRIS deposits, and with legal authorities where local law requires it. No marketing partners get access.

Request your data

Email [email protected] with 'Data Access Request' in the subject line. You'll receive a complete export of your account information within five business days.

Delete your account

Go to Profile > Account > Close Account to permanently delete your data. Payouts are processed first, then records archived securely for seven years, then destroyed.

Privacy questions answered

We've collected the most common questions about how we handle your data, who can see it, and what rights you have. Read through these, and if you don't find your answer, our support team in chat or email is ready to help anytime.

Your account profile is deleted immediately, but transaction records stay on our servers for seven years for financial compliance. After that period, they are permanently destroyed. You can request early deletion by emailing [email protected].

Yes. Log into your account, go to Profile > Privacy & Data, and select 'Download My Data.' We'll email you a complete record within five business days, including all deposits, withdrawals, game history and device logs.

We never store the full account number or PIN for these payment methods. Only your transaction history and linked payment method name are saved, encrypted on our servers. Payment processing is handled by third-party providers with their own security standards.

Yes, we use cookies to keep you logged in and improve your lobby experience. You can disable them in your browser settings, but some features like auto-login and game recommendations may not work properly. Functional cookies cannot be turned off.

We keep transaction records for seven years after your account closes, or while your account is active indefinitely. You can view your full history in Account > Statements anytime. After seven years, records are destroyed.

Contact live chat or email [email protected] immediately with 'Account Security' in the subject line. We freeze your account within minutes, audit recent activity, and guide you through recovery steps to restore access safely.

We do not sell your data. Payment processors (for DANA, OVO, GoPay and QRIS) receive only the minimum information needed to process your transaction. Where local law requires, we may share data with regulatory authorities.